Neurology FAQs | Common Questions About Symptoms & Telehealth Care

Patients often have questions about neurological symptoms, diagnoses, and what to expect from care. This FAQ page provides clear answers to common concerns about headaches, seizures, stroke, memory loss, and telehealth neurology services in Virginia and North Carolina.

Appointments & Scheduling

What are your office hours?

Our office is open from 8:00 AM to 4:30 PM EST, Monday through Friday, excluding public holidays.

Are you open during public holidays?

No, we are closed on all public holidays.

How quickly can I expect my appointment with priority scheduling?

We aim for a 72-hour turnaround for all priority scheduling requests. Priority scheduling is included in the Enhanced and Premier plans.

Are your services available via telehealth?

Yes. We offer virtual appointments for patients across Virginia and North Carolina.

What if I need to cancel or reschedule my appointment?

Please inform us at least 48 hours in advance for cancellations or rescheduling. Premier plan members enjoy waived cancellation fees as part of their membership.

What happens if I miss the 48-hour cancellation notice period?

Essential and Enhanced plan members will incur a $50 cancellation fee for appointments cancelled within 48 hours. Premier plan members are exempt from cancellation fees. Please contact us as soon as possible if your situation requires flexibility.

Plans & Pricing

What is the difference between your membership plans?

We offer three membership tiers — Essential, Enhanced, and Premier — each designed for different levels of care and access. We also offer a one-time consultation for patients not ready to commit to a membership. Visit our pricing page for a full comparison.

Do you accept insurance?

We are a direct specialty care practice and do not bill insurance for membership or consultation fees. However, your insurance can still be used for labs, imaging, and specialist referrals coordinated on your behalf. All our plans are also HSA and FSA eligible.

Can I use my HSA or FSA to pay for my membership?

Yes — all our membership plans and consultations are HSA and FSA eligible, allowing you to use pre-tax dollars toward your neurological care.

What happens when my contract ends?

At the end of your membership contract, you have the option to renew, upgrade to a higher tier, or transition to a one-time consultation basis. We will reach out before your contract ends to discuss your options.

Communication & Access

Can Dr. Stanazai respond to my calls, texts, or emails during office hours?

We aim to respond to all patient communications within 3 hours during office hours. Premier plan members have direct after-hours access to Dr. Stanazai via phone, text, and email.

What is the response time for non-urgent queries outside office hours?

For non-urgent matters please use the patient portal or wait until the next business day. Premier plan members may reach Dr. Stanazai directly after hours for non-emergency neurological concerns.

What should I do in case of a medical emergency?

For any medical emergency please dial 911 or go to your nearest emergency room immediately.

Is there a protocol for urgent medical issues outside office hours?

For urgent medical issues outside of normal office hours please dial emergency services immediately. Premier plan members also have direct after-hours access to Dr. Stanazai for non-emergency neurological concerns.

Feedback

How can I submit my feedback or concerns?

We welcome your feedback. You can share your thoughts during your visits, through the patient portal, or by calling our office directly during business hours.